Question 1

Do you offer Cash on Delivery (COD) across Pakistan?

Accepted Answer

Yes, 100%! Saudaan provides Cash on Delivery (COD) to all cities, towns, and rural areas across Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, and Faisalabad. You only pay when the rider delivers the parcel to your doorstep.

Question 2

How long does delivery take to my city in Pakistan?

Accepted Answer

Orders for major Pakistani cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad) arrive within 2 to 3 business days. Nationwide delivery to other cities takes 3 to 5 business days via TCS, Leopards, or Trax Express.

Question 3

Can I inspect the parcel before paying the courier rider?

Accepted Answer

Yes! Saudaan strictly adheres to an Open Parcel inspection policy with our courier partners. You are encouraged to verify that the parcel and item match your order before handing over cash.

Question 4

What is your 7-Day Return and Refund Policy?

Accepted Answer

If you receive a damaged, defective, or incorrect product, you can request a return or full replacement within 7 days of delivery. Contact our WhatsApp support at 0300-7283226 with your Order ID for hassle-free resolution.

Question 5

Are products on Saudaan original with wholesale pricing?

Accepted Answer

All products on Saudaan are sourced directly from verified manufacturers, authorized distributors (including Markaz App verified distributors), and direct importers, passing savings straight to consumers in PKR.